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IT Operations Manager
Reporting to the Group CIO, you will be responsible for the effective and efficient operation of all Asendia Group global services. You will also be responsible for the design and implementation of the global technical foundations such as network, security, and multi-cloud infrastructure. You will ensure that all services are managed in line with SLAs and incidents and issues are resolved efficiently to ensure customer satisfaction
Location: Europe
Position: Full-Time
Closing Date: 31.03.2023
Your Tasks
Lead the IT Operations services team (IT Support, Workplace, Network, Security & multi-cloud Infrastructure engineering)
Ensure reliable day-to-day operation of technology infrastructure, including data centres (on-premises, hybrid cloud), networks, servers, endpoints, and applications as well as efficient implementation of service desk tools, processes, and knowledge base, leading to high adoption rates and positive experiences
Lead CAB (Change Advisory Board) to ensure proper pre-deployment documentation, tasks, communication
Coordinate Service Management teams across the Group as well as Service Management partners
Perform and monitor incident, change and problem management processes and ensure that ITSM standards are adopted throughout the Group
Prepare and review Service Levels, Operation Metrics with KPI reports to measure and analyse effectiveness of IT
Manage lifecycles of IT Operations and Infrastructure components & services
Implement, support, update and test disaster recovery and business continuity plan as well as provide technical development and IS security implementation
Your Profile
You have a Master’s degree in computer science or related field with a least 5+ years of relevant professional experience including leadership skills
You have proven experiences in Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified IT Professional (MCITP), Linux CentOS/RedHat strong skills, Data Base operations
You bring excellent knowledge and understanding of best practices for IT service management, incl. working knowledge of ITIL framework (ITIL Certified)
You are a team player and always have the team and its goals in mind in your way of working. You can delegate effectively
Your strong communication skills ensure the capability of working with people of various nationalities, on varying levels of hierarchy. Colleagues can always rely on you
You speak fluent English as this is our business language. Any other language is an advantage
About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
