Operations Agent

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Ibiza.

You are responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.
If you have got the right to work in Spain and speak English and Spanish, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 20.800 € gross per year.
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal contracts (fijo discontinuo) starting from April till the end of October 2025, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Good administration skills, strong planning, organisation and confident with technology.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
• A genuinely helpful, flexible and professional personality.
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment.
• Excellent communication skills, both verbal and written, in English and in Spanish is required.
• A collaborative team player who wants to learn, grow and embrace the digital culture.

ABOUT THE JOB

• You ensure all reservations are managed in detail and suppliers receive them on time.
• Monitor that the terms and conditions of excursions, groups and transfers meet the agreed quality and operations standards.
• Overseeing Operation during excursion operation day and supporting, gathering and feedback information of any incidents or accidents that may occur.
• Managing and loading all bookings into the system and supplier relations and expectations.
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
• Managing amendments and communicating them to Service Delivery Team and suppliers, guaranteeing services as smoothly as possible and optimizing costs and load factor.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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